MarginHeat support

MarginHeat is the private reporting service for approved Creole Fried Chicken operators, licensees and JFM staff, on the web at marginheat.ai and in the MarginHeat apps for iPhone and Android.

Getting access

An administrator creates every MarginHeat account and decides which sites it can see. To get an account, or access to another site, ask your MarginHeat administrator or email us.

Signing in

1. Enter your approved work email, then tap Send sign-in code.
2. Enter the newest eight-digit code from your inbox. Codes expire after 10 minutes.
3. No email? Check your spam folder, make sure you used the address your administrator approved, and wait a minute before asking for another code.

Using the app

• Face ID or fingerprint. After you sign in, the app can keep you signed in and open with Face ID, Touch ID or your fingerprint (a passcode alone isn't enough). It asks again after 5 minutes in the background, and if you add or change a face or fingerprint on your phone it signs you out so you can sign in again with a code. Change this under More → Unlock with Face ID.
• New code needed. For security, the app asks for a new emailed code every 30 days, after 14 days without use, or when your administrator changes your access.
• Reports. Use the tabs for Overview, Weekly, Purchases and Imperial. Kitchen economics, Cases & coverage, Site Support and account settings are under More.
• Lost or replaced phone. Email us and we'll end the sessions on that phone.

Deleting your account

You can ask us to delete your MarginHeat account and its personal information at any time:

1. Email support@creolefried.com from the email address on your account, with the subject Delete my MarginHeat account. (In the app: More → Help & account deletion.)
2. We confirm the request with you by reply.
3. Within 30 days we delete your account, your sign-in identity and your site assignments, and end every session on every device.

We may keep records that the law requires or allows us to keep, such as security logs, and Site Support visit records that belong to your organization's operations. Business reporting about restaurant sites isn't personal information and isn't affected. See our privacy policy for details.